When Troubleshooting Linux units using the Pixellot Connect App, you will need to determine what issue is causing the app not to work correctly.
Offline VPU Troubleshooting
If the unit is offline when you use the Pixellot connect app, we first need to identify if the unit is offline due to a network issue. If you receive an error connecting to the school's Wi-Fi, you will need to perform an offline installation due to the firewall on the school's network not being setup or if there is currently no internet at the school.
If there are any IT personnel on-site, have them confirm that the Ethernet port that the VPU is connected to has an active connection to their school's network. Ensure the Ethernet connection is currently setup to temporarily use DHCP so that the Pixellot software can be updated. This update process can take 30 mins – 1 hour to complete.
If you run into any issues during the offline installation process, follow these troubleshooting steps:
It is imperative that the Pixellot Connect app on your phone is updated to the latest version. Please check for an update on your app store and if there is an update, try the offline installation again.
The VPU’s Wi-Fi should be the only be the Wi-Fi that your phone is connected to when going through the setup of the Pixellot unit. Connect to the unit's Wi-Fi connection, and then try the offline installation again.
- Click the try again button on the error screen and see if the app allows the process to be finished for a second time.
- Disconnect the network cable if step 6 (Network Configuration) fails, then try the New Installation setup steps again.
3. Uninstall and reinstall the Pixellot Connect app.
If these steps do not resolve the issue, please take a screenshot of the error and tap five times at the top of the screen. This will generate a log file that will need to be sent to email@example.com.