Included in this guide:
The status options for a Pixellot computer.
What is (subject of guide)
Pixellot Status shows if a unit is online and good to go or if there is an issue that needs to be fixed so that it is online and good to go.
How do we use this
We will use this article to determine the current status of a unit and what that status means.
Here are instructions for how to check the current status of your Pixellot systems in Console Mobile (and what each status means):
- Log into Console Mobile (help.nfhsnetwork.com)
- Click the "Pixellots" tab
- You will see a list of your Pixellots -- look under the "Status" column and see below for what each status means
|Sleep||Pixellot is powered on and connected to the internet, but it's not currently broadcasting a game (this is the status your Pixellot will be in most of the time).|
|Reset||Before Pixellot starts broadcasting a game, it takes about 90 seconds to "rev up" -- this status means the Pixellot is in this 90-second period. If this status continues for more than 5 minutes (be sure to refresh the page), you can click the yellow GET HELP button to contact our Support team.|
Pixellot is currently online and broadcasting a game.
|Offline||Pixellot cannot broadcast because it is either disconnected from power/internet or your school’s network has firewalls that are blocking it. Click here for troubleshooting instructions.|
|Maintenance||Pixellot is currently in Maintenance mode, which means a Support Engineer is currently working on your unit. When they are done working on your unit, it will either return to Sleep or Live, depending on the work needed. If Pixellot is in Maintenance mode for over 24 hours, please click the yellow GET HELP button to contact our Support team.|
|Error||Pixellot is unable to broadcast because of an error. If you see this status, click the yellow GET HELP button in Console Mobile to contact our Support team.|
|N/A||Pixellot has not yet been activated. If you see this status, click the yellow GET HELP button in Console Mobile to contact our Support team.|