Please follow this guide to assist in diagnosing if your capture card is not being recognized by the NFHS Producer software or shows "No Signal"
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Confirm that it is the correct StarTech device by checking the model number on the bottom
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The capture card included in NFHS Production kits will include: USB3HDCAP
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Verify your operating system is Windows 10
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StarTechs are not yet fully compatible with Windows 11
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Confirm your computers USB ports are 3.0 (Blue/Red/Yellow)
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You can also find this information inside your system "Device Manager" tool
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What is the light color on the front of the StarTech device?
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This indicates your device driver status
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LED Light Color
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Meaning
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Green
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Your device drivers are outdated. You can download the latest drivers HERE
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Blue
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Your device drivers are up to date
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Perform a fresh install of the latest StarTech drivers
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Uninstall StarTech drivers ("Driver_CY3014...")
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These steps can be done in the Device Manager settings
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Uninstall Producer
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Press the "Windows" key and search your system for "Add or remove programs"
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Scroll down and right-click on "PlayOn! Producer"
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Click "Uninstall"
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Soft reboot your machine
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Press the windows keep and press "Restart"
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Download and install the latest version of PlayOn! Producer and the StarTech drivers
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You can download the latest drivers HERE
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Soft reboot your machine again
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Press the windows keep and press "Restart"
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Confirm your computer is allowing Camera and microphone access
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In Windows 10:
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Click the Windows button, then find the Settings (gear icon)
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Select the Privacy tab
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Under the Camera tab, make sure you have "Allow access to the camera on this device" & "Camera access for the device" set to "On"
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Confirm your camera output resolution
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The StarTech device will only accept 1080p or below.
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Check your camera manufacturer's manual or support website for instructions on setting this.
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Confirm if the device is recognized and functioning properly inside OBS
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You should be seeing a signal in the Program window of OBS
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Download & install OBS
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Once opened, click the "+" button under the Sources window to add an input
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Select "Video Capture Device" & click OK
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Select "StarTech" under Devices
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Confirm all cables/ports are functioning properly:
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Swap the USB cable between the StarTech and the computer with a different cable
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Swap video cable between camera and StarTech (HDMI/Component)
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Swap StarTech units
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Try other capture device brands and cameras if possible
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