What does OFFLINE mean?
Your Pixellot is unable to broadcast because it is either disconnected from power/internet or your school’s network has firewalls that are blocking the stream from airing.
Offline Troubleshooting - Part 1
- Locate your Pixellot computer.
- Make sure the Pixellot computer is plugged in, powered on (white light on the power button), and connected to active hard-line internet.
- If all of these are true, restart the computer by unplugging it from the power source (most likely a wall outlet), waiting five minutes, and then plugging it back in.
- Note: unless you are troubleshooting, do not unplug the computer – it must be connected to power and the internet at all times to function properly.
- Once the Pixellot computer is plugged in, make sure it is powered on. If it didn't turn on, press the power button.
- After rebooting the Pixellot computer, log into Console Mobile using your login credentials.
- Once you are logged in, click the "Pixellots" tab to check the status of your Pixellot unit. Click here for an overview of each Pixellot status and their meanings. It may take a few minutes before your Pixellot appears online.
Reference the video below for step-by-step visual instructions on how to perform Offline Troubleshooting - Part 1.
If your Pixellot unit is still offline, go to help.nfhsnetwork.com and submit a support request via the 'GET HELP' button.
Additionally, you will need a monitor, HDMI cable, mouse, and keyboard connected to your Pixellot computer to continue troubleshooting.
Offline Troubleshooting - Part 2
- Once you have a monitor, HDMI cord, mouse, and keyboard connected to your Pixellot computer, log into the unit with the login information given to you by the NFHS Network Support Agent.
- Once logged in, click on the internet access icon located at the bottom right of the screen to confirm that the Pixellot computer is receiving an internet connection.
- If the Pixellot computer is connected to the internet, search for the program labeled LogMeIn Control Panel in the search bar located at the bottom left of the screen.
- Once you have clicked on LogMeIn Control Panel, it may prompt you to input an access code. Press 'Cancel', and it will open a window titled, 'Welcome to LogMeIn'.
- At the top left of the main screen, under the Pixellot unit name, it will say either 'Accessible' or 'Inaccessible'. If it is accessible, check your Console Mobile account from your mobile phone to see if your Pixellot unit is back online.
- Log into Console Mobile, click the 'Pixellots' tab, and make sure the status of the unit says 'SLEEP' or 'LIVE.'
- If it is inaccessible, let the NFHS Network Support Agent know in the support ticket. We will provide you with the next steps to getting your Pixellot unit back online and streaming.
Reference the video below for step-by-step visual instructions on how to perform Offline Troubleshooting - Part 2.
If the above instructions did not result in an online Pixellot camera, there may be an issue with your high school's network. Ensure your schools network meets our network requirements by referring to our Pixellot Streaming Network Requirements document here.
We recommend downloading our Network Requirements Test Tool here and running it to verify.
Instructions for the Network Requirements Test Tool
- For 'Username', put your name.
- The tool does not factor in whitelisted domains or content filters. They will need to be checked separately.
- The tool must be run on the Pixellot computer or on a connection with the same specifications.