Confirming Internet Connection on a Pixellot System

Your Pixellot computer must have a stable internet connection from your school's network in order to stream live events to the NFHS Network. To confirm that your Pixellot computer has internet, you'll need a monitor (HDMI, DVI, or DisplayPort), keyboard, and a mouse.

Please follow the below troubleshooting steps to ensure internet connectivity:

• Ensure that the unit's Ethernet cable is securely plugged in.
• Try accessing the following websites on the Pixellot computer:
  • google.com
  • logmein.com
  • nfhsnetwork.com
  • zixi.com
  • singular.live
    • If you are able to access all of the above websites, your school's network is likely allowing access to the necessary domains required for streaming.
    • If your unit is unable to access one or more of the websites mentioned, your school's network may have a content filter that's blocking necessary websites required for streaming. Please contact your school's IT department and provide them the websites that are inaccessible. 
      
• Perform a network test on the Pixellot computer:
  1. Open the "VPU Manager" shortcut on the desktop of the Pixellot computer. 
     
  2. Select the "Network Test" tab on the left of the webpage.
  3. Click on "Run Test" and wait for the test to complete (it may take up to a minute to complete)
  4. Your results should be similar to these:
     
• Perform a network speed test on the Pixellot computer:
  

  • Open speedtest.net in a Web browser.

  • Click the “Begin Test” button to start the speed test (you might have to disable any ad blockers, if you have them enabled, for the test to begin).

  • When the test concludes, take note to the upload speed. For any Pixellot connection regardless of location, we require a minimum of 10 megabits-per-second upload speed and a 10 megabits-per-second download speed. As a reminder, the Pixellot system must be plugged into a hard-line internet source, not WiFi.

     

If you are still experiencing issues with your Pixellot unit's internet connectivity, please contact your IT department first and see if they're able to resolve the issue. If not, have them contact us at support@nfhsnetwork.com or text us at 404-334-7988.